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Return and Refund Policy

At Kimo Online Store, we strive to ensure your complete satisfaction with your purchases. Thanks to our advanced logistics system, we have a strict policy in place to protect both our brand and our customers.

1. Damaged or Defective Products Only

We only accept returns or offer refunds/exchanges if the product arrives damaged or defective, or if you receive the wrong product. We do not accept returns due to a "change of mind."

2. Video of the unboxing process (essential requirement)

To receive a refund or exchange, you must provide a clear video of the unboxing process, showing the package from its sealed state until the product defect is clearly visible.

This must be reported to our support team within 7 days of delivery.

3. Return Shipping

Once your return request is approved, our support team will guide you through the process. In case of manufacturing defects, we will provide a replacement or a full refund.

4. Contact Us

For any return-related inquiries, please contact us at: [kimo.store.online@gmail.com]